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Terms of Service

Effective 2026-05-18.

Heads up — for agency clients of foresthukill.com: If you signed a separate Service Agreement with us, that Agreement is the controlling document for your engagement and supersedes anything on this page in case of conflict. The terms below describe the platform's general rules and apply to the extent consistent with your signed Agreement.

Agreement to our legal terms

We are Forest Hukill ("Company", "we", "us", or "our"), operating the platform and any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

You can contact us by email at forest@foresthukill.com or by mail at 9609 NE 87th Ave, Vancouver, WA 98662-3200, United States.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Forest Hukill, concerning your access to and use of the Services. You agree that by accessing the Services you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference, including our Privacy Policy and Acceptable Use Policy. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will alert you about any changes by updating the "Effective" date of these Legal Terms and, for material changes affecting tenant owners, by emailing the address on file at least 30 days before the change takes effect. Continued use of the Services after the effective date constitutes acceptance.

Table of contents

1. Our Services

We provide an all-in-one website and business-management platform for service businesses (trades that go to the customer). The Services include a custom-branded website, online booking and quote requests, card payments via Stripe, calendar scheduling with Google Calendar sync, a customer database, and an admin dashboard — set up, hosted, and supported by Forest Hukill on a monthly subscription.

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws.

Third-party integrations.Where you connect a third-party service such as Google Calendar, your use of that service is governed by that service's own terms in addition to these Legal Terms. The platform requests the minimum permission necessary for the integration; details on what data we access, how we use it, and how to revoke access are in the "Google API services" section of our Privacy Policy.

2. Accounts, subscriptions, and plans

Eligibility. You must be 18 or older and able to enter into binding contracts. You are responsible for accurate business information at signup and for keeping it current.

Plans and trials. Subscription pricing is disclosed during signup or in your signed Service Agreement. Plans are billed monthly or annually in US dollars via Stripe. Trials, where offered, auto-convert to the paid plan unless you cancel before the trial ends.

Minimum term. Some pricing options (including the agency $0-down plans) carry a minimum-term commitment with an Early Termination Fee for cancellation before the term ends. Where a minimum-term applies, the specific term length and ETF calculation are set out in your signed Service Agreement and control over the general cancellation language below.

Cancellation. Subject to any minimum-term commitment, you can cancel any time from your dashboard or by contacting us. Cancellation takes effect at the end of the current billing period; we do not pro-rate refunds for partial months.

Suspension. We may suspend accounts for non-payment, abuse, or material breach after reasonable notice (except where immediate action is required by law or to protect users, the Services, or third parties).

3. Usage metering and the "never cut service" rule

Each plan includes a monthly allowance of SMS and email; overages bill on the next invoice at the posted per-message rate. We do not block normal overages mid-month solely because you exceeded the included usage — your customer communications keep going out and the charge appears on the next invoice. We provide 30 days' notice before changing overage rates.

We may still throttle, suspend, or block usage for: abuse or fraud; carrier-compliance risk (such as A2P 10DLC violations or sustained opt-out failures); unpaid balances after dunning; technical emergencies that threaten platform stability; or activity that is unlawful or violates our Acceptable Use Policy. We will give reasonable notice where practical; severe violations or carrier risk may require immediate action.

You may opt into a hard cap from your dashboard. If you set one, outbound SMS and email stop when overage reaches that amount until you raise or remove the cap, or until the period rolls over.

4. Payments, Stripe Connect, and platform fees

When you collect from your customers, funds route through Stripe. You may onboard via our Stripe Connect Express integration or connect an existing Stripe account through Standard OAuth. The platform transaction fee disclosed on the pricing page is deducted before payout.

Subscription billing. Your platform subscription and any setup-package purchases are billed through our agency Stripe account. We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) and, for one-time setup-package payments only, financing via Affirm where available.

Refunds, disputes, chargebacks.You are the merchant of record for customer payments. Refunds and disputes between you and your end customers are your responsibility and follow Stripe's terms. Chargebacks are debited from your account by Stripe; if your Stripe balance is insufficient, we reserve the right to recover the deficit from your next subscription invoice or, in exceptional cases, suspend service until the balance clears.

Platform subscription refunds. Monthly subscription fees are non-refundable. We may issue case-by-case credits for documented service failures at our discretion.

Payouts follow Stripe's default schedule for your account type (typically 2–7 business days).

5. Custom domains and ownership

You can either bring your own domain (point DNS at the platform) or register a domain through us. In either case, you are the legal registrant from day one — the domain is registered in your name with you as the registrant of record. We act as technical administrator for DNS, TLS, and attachment to the platform; we do not own or hold your domain.

You keep the domain on exit.Because you are the registrant, the domain is yours regardless of this Agreement's status. On cancellation we will assist with transferring DNS management out at no fee. Renewal of the domain itself is your responsibility; we will email a reminder at least 30 days before expiry while your account is active. Verification failures within 30 days of a domain purchase made through us are refunded in full.

6. Tenant content and data ownership

Content you publish (services, copy, gallery, testimonials, FAQs), customer records, bookings, and payment metadata are your data. We process it on your behalf as a data processor, with you as the controller for end-customer records. You can export it at any time from the dashboard. On cancellation we provide a final export window and retain data per the schedule in our Privacy Policy.

You represent that you have all necessary rights, consents, and authorizations to publish, collect, and process the content and customer data you upload to the Services, including any required consent under the TCPA, A2P 10DLC carrier rules, CAN-SPAM, GDPR, CCPA, or other applicable communications and privacy laws.

7. Intellectual property rights

Our intellectual property

We are the owner or licensee of all intellectual property rights in the platform itself, including all source code, databases, functionality, software, designs, and platform-generated content (collectively, the "Platform Content"), as well as the trademarks, service marks, and logos of Forest Hukill (the "Marks"). The Platform Content and Marks are protected by copyright, trademark, and other intellectual property laws.

For clarity: your business content (logos, photos, copy, testimonials, customer data) belongs to you as described in Section 6. This Section 7 is about the platform itself, not your tenant content.

Your use of the Services

Subject to your compliance with these Legal Terms, including the Prohibited Activities section, we grant you a non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes. Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Platform Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any purpose without our express prior written permission. We reserve all rights not expressly granted to you in and to the Services, Platform Content, and Marks.

Any breach of these intellectual property rights will constitute a material breach of these Legal Terms and your right to use the Services will terminate immediately.

Your submissions

By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree that we may use such Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You warrant that any Submission is original to you or that you have the necessary rights to provide it, and does not constitute confidential information.

8. User representations

By using the Services, you represent and warrant that:

  • You have the legal capacity to comply with these Legal Terms.
  • You are at least 18 years of age.
  • You will not access the Services through automated or non-human means, except via documented integrations we provide or sanction.
  • You will not use the Services for any illegal or unauthorized purpose.
  • Your use of the Services will not violate any applicable law or regulation.
  • The information you provide to us is true, accurate, current, and complete, and you will keep it current.
  • You have all necessary rights and consents to upload, publish, and process the content and customer data you place on the Services.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse current or future use of the Services.

9. Prohibited activities

You may not access or use the Services for any purpose other than that for which we make the Services available. Your use is also governed by our Acceptable Use Policy, which is incorporated by reference. As a user of the Services, you agree not to:

  • Use the Services' SMS messaging features for any communication other than transactional notifications (booking confirmations, reminders, cancellations, quote responses) to recipients who have provided express opt-in consent, in compliance with the TCPA, A2P 10DLC carrier requirements, and applicable state texting laws.
  • Submit fraudulent, automated, or fake booking requests, quote requests, or contact-form submissions to tenant sites or the agency contact form.
  • Register an account or publish a tenant site using a business name, trademark, domain, or branding that you do not own or have explicit authorization to use.
  • Sell, rent, or otherwise transfer your account or profile without our prior written consent.
  • Systematically retrieve data or content from the Services to create or compile a collection, compilation, database, or directory without written permission.
  • Trick, defraud, or mislead us or other users, including attempts to learn account credentials, tokens, or other sensitive information.
  • Circumvent, disable, or interfere with security-related features of the Services.
  • Disparage, tarnish, or otherwise harm us or the Services.
  • Use any information from the Services to harass, abuse, or harm another person.
  • Make improper use of our support services or submit false reports of abuse or misconduct.
  • Use the Services in a manner inconsistent with applicable laws or regulations.
  • Engage in unauthorized framing of or linking to the Services.
  • Upload or transmit viruses, malware, or other material that interferes with normal operation of the Services or any user's use of them.
  • Engage in any automated use of the system, such as scripts, bots, scrapers, or data-mining tools, except via documented APIs we provide.
  • Attempt to impersonate another user, person, business, or platform staff.
  • Interfere with, disrupt, or place undue burden on the Services or connected networks.
  • Harass, intimidate, or threaten any of our employees, agents, or contractors.
  • Copy, decompile, disassemble, or reverse engineer any software comprising or making up part of the Services, except to the extent required by applicable law.
  • Use the Services as part of any effort to compete with us or to offer a derivative service to others.

10. User-generated contributions and license

The Services let you upload and publish content including business descriptions, gallery photos, before/after images, testimonials, FAQ entries, service descriptions, customer-facing copy, and customer records (collectively, "Contributions"). Contributions you publish on tenant public sites are visible to anyone who visits those sites; Contributions stored privately (such as customer records) are visible only to you and your authorized staff.

You retain ownership of your Contributions. We do not claim ownership of any content you upload. By uploading Contributions, you grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, and transmit your Contributions solely for the purpose of operating and providing the Services to you (including caching, backup, sublicensing to subprocessors named in the Privacy Policy for hosting/CDN/email/SMS delivery, and similar operational purposes).

You represent and warrant that:

  • You own or have the necessary licenses, rights, consents, and permissions to upload your Contributions and grant the license above.
  • Your Contributions do not infringe any third party's intellectual property rights, privacy rights, publicity rights, or other rights.
  • Your Contributions are not illegal, harassing, defamatory, obscene, or otherwise prohibited by these Legal Terms or our Acceptable Use Policy.
  • You have obtained any required consent from individuals depicted in or identified by your Contributions, including customer testimonials.

You are solely responsible for your Contributions and agree to reimburse us for any losses we suffer because of your breach of this section, any third party's rights, or applicable law.

11. SMS communications and consent

The Services include outbound SMS messaging via our Twilio integration. SMS messages are transactional and event-driven, not marketing. End customers receive booking confirmations when a booking is created, reminders before scheduled appointments (typically 24 hours and 1 hour beforehand), cancellation or reschedule notifications when applicable, and quote-response notifications when a tenant sends a quote. Tenant owners receive operator alerts when new bookings, cancellations, or reschedules occur on their account. We do not send marketing or promotional SMS.

Frequency depends on booking activity on your account or the tenant site you interacted with. Standard message and data rates from your carrier may apply.

Opt out at any time by replying STOP to any SMS you receive. You will receive a confirmation message and will not receive further SMS communications. Reply HELP for assistance. You may also email forest@foresthukill.com to be removed from SMS communications.

Tenant owners using the Services to send SMS to their customers are responsible for obtaining and documenting express opt-in consent from those customers, in compliance with the TCPA, A2P 10DLC carrier requirements, and applicable state texting laws, as set out in Section 9.

12. Referral program

If we offer referral bounties or credits, the rules and current amounts are listed in your dashboard's referral panel. Setup-package bounties vest 30 days after the referred tenant's purchase, conditional on continued active status. Credits and cash payouts are subject to identity verification and tax reporting where required.

13. Services management

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including reporting such user to law enforcement authorities; (3) refuse, restrict access to, limit the availability of, or disable any of your Contributions or any portion thereof; (4) remove or disable files and content that are excessive in size or burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

14. Term and termination

These Legal Terms remain in full force and effect while you use the Services. Without limiting any other provision of these Legal Terms, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Services to any person for any reason, including for breach of any representation, warranty, or covenant in these Legal Terms or of any applicable law or regulation.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including pursuing civil, criminal, and injunctive redress.

On termination by either party, the cancellation, data export, and retention provisions of Section 2, Section 5, Section 6, and our Privacy Policy apply.

15. Modifications and interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change (subject to the 30-day notice in Section 3 for overage rates), suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time without notice. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases.

16. Copyright infringement notices (DMCA)

We respect the intellectual property rights of others. If you believe that any material on or accessible through the Services infringes a copyright you own or control, please send a written notice to our designated agent under the Digital Millennium Copyright Act (17 U.S.C. § 512). Your notice must include:

  • An electronic or physical signature of the person authorized to act on behalf of the copyright owner;
  • Identification of the copyrighted work claimed to have been infringed;
  • Identification of the material that is claimed to be infringing, with sufficient detail to enable us to locate it;
  • Your contact information (address, telephone number, email);
  • A statement that you have a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law; and
  • A statement, made under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner.

Designated agent for copyright notices:

Forest Hukill, Designated Agent
9609 NE 87th Ave
Vancouver, WA 98662-3200, United States
Phone: (360) 818-4508
Email: forest@foresthukill.com
DMCA Registration Number: DMCA-1072508

17. Governing law and dispute resolution

These Legal Terms are governed by and construed in accordance with the laws of the State of Washington, excluding its conflict-of-law principles. You and Forest Hukill irrevocably consent that the state and federal courts located in Clark County, Washington shall have exclusive jurisdiction to resolve any dispute arising out of or related to these Legal Terms or the Services, subject to the small-claims-court exception below. Each party consents to personal jurisdiction in those courts.

Small claims. Either party may bring a qualifying claim in any small-claims court of competent jurisdiction in lieu of the courts above.

Limitations period. Any cause of action or claim you may have arising out of or relating to these Legal Terms or the Services must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action or claim is permanently barred.

18. Disclaimer

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR APPLICATIONS LINKED TO THE SERVICES. WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (2) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES; (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS OR ANY PERSONAL OR FINANCIAL INFORMATION STORED THEREIN; (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES; (5) ANY BUGS, VIRUSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY; OR (6) ANY ERRORS OR OMISSIONS IN CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES.

19. Limitation of liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR AGGREGATE LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID BY YOU TO US IN THE SIX (6) MONTHS PRECEDING THE CLAIM. CERTAIN US STATE AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE DISCLAIMERS OR LIMITATIONS ABOVE MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

20. Indemnification

You agree to defend, indemnify, and hold us harmless, including our agents and contractors, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) your use of the Services; (2) breach of these Legal Terms or the Acceptable Use Policy; (3) any breach of your representations and warranties; (4) your violation of the rights of a third party, including intellectual property, privacy, publicity, or contractual rights; (5) content you publish on tenant sites; (6) services you sell to your customers; (7) your failure to obtain required consents (including TCPA / SMS opt-in consent); or (8) any overt harmful act toward another user with whom you connected via the Services. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense.

21. User data

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use. Although we perform regular routine backups, you remain responsible for maintaining your own copies of data critical to your business through the dashboard export feature. You agree that, except for our gross negligence or willful misconduct, we shall have no liability to you for any loss or corruption of such data, and you waive any right of action against us arising from such loss or corruption.

22. Electronic communications and signatures

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically — via email and on the Services — satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES.

23. California notice

Under California Civil Code Section 1789.3, California users are entitled to the following specific consumer-rights notice: if you have a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at forest@foresthukill.com. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210.

24. Relationship to Service Agreement

For tenant business owners who have signed a separate Service Agreement with us (such as agency clients of foresthukill.com), that signed agreement is the controlling document for the engagement, including pricing, payment terms, term length, early termination, scope of work, and cancellation. These Legal Terms describe the general rules for using the Services and apply to your use of the Services to the extent consistent with the Service Agreement; in case of conflict between these Legal Terms and your signed Service Agreement, the Service Agreement controls.

25. Miscellaneous

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any defenses you may have based on the electronic form of these Legal Terms and the lack of physical signature.

26. Contact

For legal notices, complaints, or questions about these Legal Terms:

Forest Hukill
9609 NE 87th Ave
Vancouver, WA 98662-3200
United States
Email: forest@foresthukill.com
Phone: (360) 818-4508